Terms and Conditions

123taxcredit.com is the fictitious name for Taxpayer Alliance Services, LLC in Florida.

123taxcredit.com will organize and file the refund of the maximum amount possible based on the information and documentation provided by its customers, and in line with the legal entitlements and obligations of the customer within the tax law from which the tax refund or credit is being claimed.

Where there are changes in the applicable tax law from which the tax refund/credit is being claimed, or in the interpretation or implementation of the rules and laws by the tax authorities, 123taxcredit.com will meet its commitment to organize and file the refund/credit to the degree allowed by the law, interpretation and implementation by the tax authority. The decision of the exact value of any refund due or amount owed is the decision of the relevant Tax Authority.

123taxcredit.com will provide the refund as expediently as possible, subject to the provision of the necessary documents by the customers and the efficient processing of the refund application by the relevant tax office. 123taxcredit.com is not responsible for the refund of tax where

• The customer has provided information which is false, inaccurate, incorrect, insufficient or misleading in any way;
• The customer has already received a refund;
• The customer has already applied for a refund, either directly or through another person, natural or legal;
• The customer owes money to the tax authority.
• The tax authority has different information in its system than that provided by the customer
• The tax authority’s information leads to a decision that the customer is not due a refund. Where there is a possible case for appeal within the law, such measures will be taken by 123taxcredit.com, where the customer information enables it to do so.

123taxcredit.com will endeavor to help the customer resolve these issues, provided it receives all necessary information and instruction from the customer.

When the customer signs a Power of Attorney permitting 123taxcredit.com to organize his/her refunds, he/she is agreeing to pay the fee to 123taxcredit.com for the organization of the refund/credit.

If the customer has signed a Power of Attorney authorizing 123taxcredit.com to organize his/her refunds, and has, with or without his or her knowledge, applied or authorized any other person, natural or legal, to organize the same refund, he/she will owe 123taxcredit.com the fee for the organization of a refund, notwithstanding that the customer has obtained a refund otherwise than with the assistance of 123taxcredit.com.

If the relevant tax office sends the due refund to the customer directly, rather than to 123taxcredit.com, the customer still owes the processing fee in full to 123taxcredit.com for the service rendered, which resulted in the issuing of the refund.

If the customer does not pay this fee on a voluntary basis or on request from 123taxcredit.com, 123taxcredit.com reserves the right to:

• Take legal action to pursue the customer for the fee due
• Publish the name of the customer as a Bad Debtor in the local newspaper, on the 123taxcredit.com website and other media if the fee has not been paid within the rational terms given.
• Report the customer as a Bad Debtor to the relevant financial institutions in the country of the customer.

Where 123taxcredit.com offers the customer a fast track method of submitting the relevant forms and documents in one step, and the customer signs all forms, this means the customer has agreed and authorized 123taxcredit.com to file his/her return and organize any refund due. On receipt of all the forms and the documents, 123taxcredit.com will confirm the estimated refund value per email. As the customer has already authorized 123taxcredit.com to organize the refund, 123taxcredit.com will proceed to file the return, unless 123taxcredit.com receives a written revocation from the customer by email within three working days after sending this estimated refund amount to the customer. A customer needs to send such revocation to 123taxcredit.com in writing by email and receive confirmation from 123taxcredit.com that it has been received.

All emails to the customer will be sent to the email address provided by the customer at registration. 123taxcredit.com will expect that the customer will ensure there is sufficient space in his/her inbox to receive all emails and that the customer checks his/her email regularly - regularly being about three times a week.

123taxcredit.com has a minimum fee for each tax refund application. Depending on the tax refund or credit from which the refund/credit is being organized, a contingency fee is charged where the refund amount fee is below the minimum fee amount. For information about the fees, email info@123taxcredit.com. 123taxcredit.com will provide information of the fee applicable per application per tax filing.

123taxcredit.com will send the refund to the customer as agreed per communication with the customer.

• Depending on the tax being refunded, the usual method is by bank transfer.
• 123taxcredit.com will contact the customer at the time of refund to offer different payment options and at this stage should be supplied with bank details for the refund transfer.
• In the case of payment by check, 123taxcredit.com has no control over the fees charged locally by banks in cashing the check. 123taxcredit.com has developed different payment methods in order to offer the customer a choice. 123taxcredit.com will inform the customer, to the best of its knowledge, what the local charges are by local banks. 123taxcredit.com will not be liable for any changes in local bank charges by the banks or any time period that the bank takes to cash the check.
• 123taxcredit.com can apply an administration fee for the provision of additional payment options, which are highly administrative in nature. 123taxcredit.com informs the customer when the choice of payment option is offered.
• 123taxcredit.com will apply its Payment Options procedure to obtain the payment options choice of the client. Should the client fail to communicate his/her payment option choice within six months, 123taxcredit.com will reserve the right to amend the terms and apply them at its discretion until the client reverts.

Some refund entitlements of the customer are not issued by the Tax Authorities in the form of a check, for example they are reimbursed by decreasing the tax liabilities or other financial liabilities of the client. Where such refund entitlements are organized by 123taxcredit.com, the total financial benefit to the customer arising from the work of 123taxcredit.com will be used as the basis for the estimation of the fee due.

The 123taxcredit.com estimator is an estimation tool only. It should be used solely for the purpose that it is intended. All estimations provided by the 123taxcredit.com online estimators are an indicator of what the customer may be entitled to base on the information inputted by the customer. Final amounts due to the customer will depend upon the information and data on actual documents submitted, the information made available and the decision of the Tax Office.

Unless requested to do otherwise by the customer, 123taxcredit.com will advise current and past customers of:

• All new refunds that they may be entitled to as and when information becomes available from the respective tax authorities;
• All new services that they may avail of with 123taxcreditcom
• All new services offered by 123taxcredit.com and associated companies.

From time to time, 123taxcredit.com may amend or add to these Terms and Conditions should the need arise. Such changes will be posted on the web-site terms and conditions and customers are advised to check it regularly to receive these updates.

The submission of a registration to 123taxcredit.com, by web, post, hand, fax, or email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.

123taxcredit.com ensures that all client information is held as private and confidential.

Should the customer at any time like to query the quality of service delivered, he/she is invited to email us at info@123taxcredit.com. We will guarantee that the email will be replied to within 48 hours.